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Frequently Asked Questions

How can I get a quotation?

You can either get a quotation online or alternatively you can call or email us and we will be happy to search our suppliers’ database for you in order to find the best price possible to match your specific requirements.

What is the Fuel Policy?

Normally the policy concerning the Greek Market is simple :

You are expected to return the Rental Vehicle with the same amount of gas, as it had when received.

In case that the Rental Car is returned with less gas, then you will normally be charged for the missing gas, as well as a refueling charge (please refer to individual suppliers’ Terms and Conditions)

In case that the Rental Car is returned with more gas, no refunds are made (for more information please refer to individual Suppliers’ Terms & Conditions)

Where can I find directions to locate the rental agent at the pickup location?

The Address & Contact details for the rental agent are available during the booking process, as well as on your rental voucher. This will also include a phone number for the agent.

Can I drop the car off at a different location?

Dropping your car off at a different location is normally possible and we will advise if this is possible at time of booking. Usually there is a fee for this to cover the logistics of returning the car to its original location (this fee is called an one-way fee) however we will clearly advise of this on the website at your time of booking.

Can I use my debit card to release the vehicle?

In most cases you must provide a valid credit card in the driver’s name when you are picking up your vehicle. Debit Cards are not accepted. However some rental agents may accept a debit card if you choose to opt for excess reduction insurance at the rental desk. Furthermore, you can use your debit card online when you are making your booking.

How can I cancel my booking?

If you wish to cancel a booking the only accepted methods are through our Website which is located under the heading of Manage your Booking or cancellation email to our reservations department (

Do I need to present the voucher to collect my car?

Yes, this is a requirement and is extremely important. Failure to present the voucher that we have sent to you could result in additional costs for your rental. If you need a new voucher or you have lost your voucher, just go onto our website and re print it via the ‘My Booking’ Section.

I have not received my rental voucher.

We automatically send your voucher via email as soon as your rental is confirmed. If you haven’t received it please check your spam filter. You can also print your voucher online using ‘My Booking’ section on our website.

Where do I pick up my vehicle?

The address of your car rental agent will be clearly stated on your voucher. If you are collecting the vehicle at an Airport location it will clearly show whether the rental provider is in the terminal or not. Some Rental providers offer a meet and greet service and this information will be clearly stated on your rental voucher. If you are having trouble finding the rental agent location then you can call the station at the numbers provided on your rental voucher.

If I arrived late at the rental desk, would the car rental agent keep the car for me?

There is no guarantee as the vehicle is reserved for the pick-up time you provided when making the booking.

What if my flight is delayed or cancelled?

At the time of your booking you are required to enter your flight number, so that the Rental Agent can wait for you in case of a flight delay. In case that you flight is cancelled you should call the station to inform of you new Arrival time and flight number. Numbers to call will always be displayed on your rental voucher. Please note that we cannot offer refunds due to delayed or cancelled flights.

I need to add flight details to my reservation.

The easiest way to add flight details to your booking is to just e-mail us your new details to . We will add the details to your booking and reply to you to advise that this has been done. Don’t forget to add your reservation number in the subject box of your e-mail.

I need to add additional extras to my booking.

The quickest and easiest way to request optional extras and ensure availability at the desk, is to prebook them in the booking process, instead of asking for them at the time of vehicle collection from the agent. You can prebook extras & insurances by choosing it in “Optional Extras & Insurances” of the booking process.

What steps can I take if the vehicle is not up to the standard/in the condition I expect?

If you feel that the vehicle is not up to the standard that you expect you need to raise this directly with the rental agent immediately.

Can I drop off the car earlier than it is stated on my voucher? Do I get a refund for unused days?

You would normally be able to drop the car off earlier than stated on your voucher, however, we are unable to refund any unused days or make refunds on vehicles returned early. Please contact the car rental agent for details if you are planning to return the vehicle early.

Can I extend my rental while my rental is in progress?

Although we cannot extend your rental after the pickup time, this may be possible by requesting this extension directly with your car rental agent. If they have availability they will normally be happy for you to keep the vehicle a little longer. There will be an additional cost to this and this is paid directly to the Car Rental provider.